3 Jobs in Miami, FL
Home 2 Tru Miami Airport South Blue Lagoon is Hiring a Guest Service Agent Near Miami, FL
- Greets guests with genuine and warm spirit of hospitality
- Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
- Posts transactions to guest and master accounts
- Reviews guest account balance, ensuring that payment is secured
- Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
- Reviews arrivals and blocks special requests
- Processes required reports, including down time, high balance, etc.
- Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
- Handles guest requests and concerns in a courteous and efficient manner
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
- Prepares guest amenities, and ensures delivery in a timely manner
- Handles in-house guest reservation requests such as extension, late check-out, and rebooking
- Handles check-out procedures swiftly and accurately and assists guests on departure.
- Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
- Stores guest luggage
- Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
- Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
- Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
- Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
- Operates the franchise terminal and performs designated maintenance tasks
- Maintains procedures for credit control and handling of financial transactions
- Maintains guest safety & privacy by adhering to established procedures
- Issues safety deposit boxes for guest use, following security protocol
- Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
- Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
- Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
- Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
- Assists with the relocation of guests, when necessary
- Assists other departments during slow periods
- Additional duties may be added at any time at the discretion of management
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Job Summary
Full Time
$27k-36k (estimate)
11/28/2023
05/24/2024
The job skills required for Guest Service Agent include Guest Service, Housekeeping, Credit Card, Cash Handling, Accounting, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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